We want you connected. If something goes wrong, here's what happens.
Automatic refunds
If we can't issue your eSIM after you've paid, you're refunded automatically to your original payment method. You don't need to contact us.
eSIMs you haven't installed
If your plans change and you haven't installed or activated your eSIM, email us within 30 days of purchase with your order number and we'll cancel it and refund you in full.
eSIMs that are installed
Once an eSIM has been installed, it can't be reused or refunded, because each code works only once. If it's installed but won't connect at your destination, contact us right away. If we can't fix it and the problem is on our side or the network's, we'll refund you.
Not eligible
- Phones that don't support eSIM or are carrier-locked.
- Data that has been used, or plans that have expired.
- Slower speeds caused by local network conditions or a plan's fair-use limit.
Timing
Refunds go back the way you paid. PayPal refunds are usually immediate; card refunds can take 5 to 10 business days to appear, depending on your bank.
Contact
Email support@yourdomain.com with your order number.